What we do
This section contains information about what an Ombudsman does:
Complaints about government agencies
An Ombudsman investigates complaints about the actions and decisions of central and local government agencies. This section describes an Ombudsman's powers, the types of complaints an Ombudsman can investigate and how to complain to an Ombudsman.Official information complaints
An Ombudsman investigates complaints about requests for official information. This section explains what official information is, how to request it and what to do if you are unhappy with the response you have received.Protected disclosures ("whistle-blowing")
An Ombudsman can provide guidance to employees who wish to report, or are considering reporting, serious wrong-doing in their workplace (either public or private sector). An Ombudsman is also one of the authorities to whom serious wrong-doing can be reported. This section provides information on protected disclosures and an Ombudsman's functions.Prisons
An Ombudsman can investigate complaints made by prison inmates. This section provides more information about an Ombudsman's powers to investigate such complaints.Own motion investigations
An Ombudsman has the power to undertake "own-motion" investigations.Ombudsmen's regional clinic schedule
The Ombudsmen and their investigating staff regularly hold "clinics" in a number of areas around New Zealand.Training and speaking engagements
Information about the various speaking engagements and presentations provided by the Ombudsmen and their staff.International contacts
Information about the Ombudsmen's links with the international community.
If you have any comments about any aspect of the work that an Ombudsman does, please contact us.