For the public

• Making a complaint to an Ombudsman
• On-line complaint forms
• How to request official information
• How to report serious wrongdoing in your workplace
• How to contact us  

For government agencies

• Practice Guidelines
• Checklist for processing official information requests: PDF version (30KB) or MS Word version (50 KB)

What’s new

• 2012 Working Day Calendar: PDF version (29KB); MS Word version (66KB)
• "Ombudsmen - in the interest of citizens" (Farr Biswell, S., Public Sector, Vol 34:4, Dec 2011) PDF version (562KB)
• Opinion on mixed ownership cases: PDF version (115KB), MS Word version (98KB)
• Role of the Ombudsmen under the United Nations Convention on the Rights of Persons with Disabilities
• Ombudsman David McGee's report following complaints about the handling of incidents of bullying at Hutt Valley High School: MS Word version (1128KB); PDF version (826KB). See our Publications page for full introduction.
• OIA and LGOIMA Response Calculator
• "OIA and LGOIMA - How to swim between the flags" MS Word version (94KB);  PDF version (224KB)