Resources for agencies
He rauemi mō ngā umanga
Search agency-specific guidance materials including template letters and worksheets.
Most used guidance:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Managing unreasonable complainant conduct.
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4 Resources Show all
Good decision making
Good administrationThis guide sets out key information about good decision making by agencies, including the role of a decision maker, who has the power to make a decision, how to make good decisions, how to give a statement of reasons and good record-keeping.Managing unreasonable complainant conduct
Good administrationThis manual is designed to help agencies and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and strategies to assist all staff members – not just frontline staff – to deal with unreasonable complainant conduct.Good complaints handling by school boards
Good administrationThis guide sets out the key ‘need to know’ information about good complaints handling by school boards. It also explains the Ombudsman’s role in relation to complaints about the administrative conduct of schools.Local authority events funding
Official informationThis guide sets out principles applying to requests for information about events funding by local authorities, including the reasons for withholding and the public interest in release.