Expectations for conditions and treatment of residents in health and disability places of detention (aged residential care)

The Ombudsman is designated to examine and monitor the treatment of persons in health and disability places of detention, including residents in aged residential care.

These expectations intend to provide residents, their whānau, any person or agency involved with aged residential care, Parliament and the public with an understanding of some of the matters that Mr Boshier considers when examining aged residential care. They will also guide his staff when they are carrying out visits and inspections as part of his monitoring programme.

This is the second version of the Ombudsman’s OPCAT Expectations – aged residential care and will be updated over time. The Ombudsman welcomes feedback on this document, understanding that best practice is continually evolving.