This guidance is intended to assist government agencies in designing and implementing robust, fair, and fit-for-purpose, regulatory policies[1] that enable the fair administration of government policy during the COVID-19 pandemic.
It may be useful to read this guidance in conjunction with the Ombudsman’s Good decision making guide.
[1] Regulatory policies are used by government to set policies within delegated legislation and to give effect to legislation through operational policies and processes.
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