Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
26 Resources Show all
When to contact the Ombudsman about natural disaster insurance complaints
FactsheetsToka Tu Ake EQC provides natural disaster damage insurance for residential buildings and some residential land.Our complaint process for children and young people or an adult contacting us on their behalf
FactsheetsOur complaint process for adults
FactsheetsThis diagram shows how to make a complaint about Oranga Tamariki or one of its Care or Custody Providers.Getting ready - Oversight of Oranga Tamariki System Act implementation
FactsheetsThe Ombudsman is committed to being in a stronger position to consider complaints, investigate and monitor serious and significant issues. Read this factsheet to see how the Ombudsman has prepared for this role.Factsheet: Chief Ombudsman’s role examining and monitoring aged care facilities
FactsheetsNew Zealand has made an international commitment to make sure detained people are being treated in the right way and are living in a humane environment.Information for residents' point of contact: Upcoming inspection by the Chief Ombudsman’s team
FactsheetsA letter to residents of aged care facilities where the Chief Ombudsman is carrying out an inspection.OPCAT aged care monitoring programme
FactsheetsInvestigation framework: Administration of the Managed Isolation Allocation System by the Ministry of Business, Innovation and Employment – Hīkina Whakatutuki
FactsheetsThe Chief Ombudsman has started a broad investigation into the Ministry of Business, Innovation and Employment – Hīkina Whakatutuki (MBIE)’s administration of the Managed Isolation Allocation System (MIAS).Managed Isolation and Quarantine (MIQ)
FactsheetsThis fact sheet focuses on complaints about MBIE’s acts and decisions that affect people in relation to MIQ.Legal framework for Chief Ombudsman’s inspections of health & disability facilities
FactsheetsInspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are protected and restored.Making Disability Rights Real in a Pandemic
Disability rights reportsMaking Disability Rights Real in a Pandemic (NZSL) Making Disability Rights Real in a Pandemic (New Zealand Sign Language) - YouTubeInfo sheet for detainees in MIQ facilities
FactsheetsThis information sheet is for people detained in a managed isolation and quarantine (MIQ) facility and sets out what is involved in an inspection by the Chief Ombudsman.OPCAT: Ombudsman and IPCA are visiting court facilities
OPCAT, FactsheetsOmbudsman and IPCA are visiting court facilities Update: August 2020Making Disability Rights Real 2014 - 2019
Disability rights reportsExecutive Summary New Zealand has a mixed record when it comes to the rights of disabled people.Upcoming OPCAT inspection by Chief Ombudsman’s team
FactsheetsInformation for residents of a facility that is being inspected, and their family and whanau.Expectations for OPCAT COVID-19 Inspections
FactsheetsPurpose Inspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are respected and protected.Orientation visits: First step in developing aged care inspections programme
FactsheetsOur first step in developing our new inspections programme is to familiarise ourselves with privately-run aged care facilities.Fact sheet: Aged care monitoring
FactsheetsThis fact sheet sets out why the Ombudsman is monitoring privately-run aged care facilities, and how the monitoring will differ from existing audits and reviews.Fact sheet: Accident Compensation Corporation
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against the Accident Compensation Corporation (ACC). Also available in Easy Read format.Fact sheet: Earthquake Commission
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against the Earthquake Commission (EQC). Also available in Easy Read format.Fact sheet: Immigration New Zealand
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against Immigration New Zealand. Also available in Easy Read format.Fact sheet: Inland Revenue Department
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against the Inland Revenue Department (IRD). Also available in Easy Read format.Fact sheet: Work and Income
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against Work and Income. Also available in Easy Read format.Article 24 The Right to an Inclusive Education
Reports, Disability rights reportsAn report of the Independent Monitoring Mechanism on the Rights of Persons with Disabilities looking at implementation of the Article 24 right to inclusive education.Making disability rights real 2012/2013
Reports, Disability rights reportsThis is the second report of the Independent Monitoring Mechanism of the Convention on the Rights of Persons with Disabilities. Available in full and summary form.Making disability rights real 2011/2012
Reports, Disability rights reportsThis is the first report of the Independent Monitoring Mechanism of the Convention on the Rights of Persons with Disabilities.