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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options. 

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17 Resources Show all

  • Regulatory policy design during COVID-19 pandemic

    Good administration
    This guidance is intended to assist government agencies in designing and implementing robust, fair, and fit-for-purpose, regulatory policies[1] that enable the fair administration of government policy during the COVID-19 pandemic.

  • Submission of the Ombudsman - OIA consultation July 2019

    Projects, reference & data, Submissions
    In March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.

  • Effective complaint handling

    Good administration
    This guide sets out key information for agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role and a checklist for agencies to follow.

  • Submission of the Chief Ombudsman – Protected Disclosures Act consultation

    Projects, reference & data, Submissions
    The State Services Commission held a public consultation on possible reform of the PDA in 2018. The Chief Ombudsman made a submission, which is now available to read.

  • Submission of the Ombudsman - Education (Update) Amendment Bill 2016

    Submissions
    While we agree that on-line learning can make an important contribution to education, we are concerned about the breadth of the proposed Communities of On-Line Learning (COOL) scheme, and in particular the apparently unrestricted ability of any st

  • Submission of the Ombudsman - Marrakesh Treaty to facilitate access to published works for persons who are blind, visually impaired or otherwise print disabled

    Submissions
    The Office of the Ombudsman strongly supports New Zealand acceding to the Marrakesh Treaty to Facilitate Access to Published Works for Persons who are Blind, Visually Impaired, or otherwise Print Disabled.

  • Submission of the Ombudsman - Small Passenger Services Sector Review

    Submissions
    The Office of the Ombudsman is concerned that the review has not given enough attention to issues of safety and disability (issues that are central to fitness and purpose), and focussed too heavily on accommodating and potentially aligning current taxi

  • Submission of the Ombudsman - Building (Earthquake-prone Buildings) Amendment Bill

    Submissions
    This submission relates to the information management requirements of clause 275B of the Building (Earthquake-prone Buildings) Amendment Bill.

  • Submission of the Ombudsman - Environmental Reporting Bill

    Submissions
    It is in the interests of all New Zealanders to have comprehensive and reliable information available regularly on environmental issues that affect all of us. I do however have significant concerns with one aspect of the bill, namely clause 16, under which the Secretary for the Environment (MFE) and the Government Statistician can veto release of information to be used in an environmental report.

  • Submission of the Ombudsman - Prisoners' and Victims' (Continuation and Reform) Amendment Bill

    Submissions
    We are concerned that the victims’ claims scheme, which the Bill makes permanent, provides neither a suitable way to compensate victims of crime nor a suitable way to prevent abuse or mistreatment of prisoners in accordance with New Zealand’s international obligations.

  • Submission of the Ombudsmen - Education Amendment Bill

    Submissions
    This submission relates to clause 158X of the Education Amendment Bill currently before the Education and Science Committee.

  • Good decision making

    Good administration
    This guide sets out key information about good decision making by agencies, including the role of a decision maker, who has the power to make a decision, how to make good decisions, how to give a statement of reasons and good record-keeping.

  • Managing unreasonable complainant conduct

    Good administration
    This manual is designed to help agencies and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and strategies to assist all staff members – not just frontline staff – to deal with unreasonable complainant conduct.

  • Good complaints handling by school boards

    Good administration
    This guide sets out the key ‘need to know’ information about good complaints handling by school boards. It also explains the Ombudsman’s role in relation to complaints about the administrative conduct of schools.

  • Submission of the Ombudsmen - Mixed Ownership Model Bill

    Submissions
    Our submission concerns clauses 6 and 7 of the Mixed Ownership Model (MOM) Bill, which remove the MOM companies from being subject to the OA and OIA.  These Acts are important accountabil

  • Submission of the Ombudsmen - Corrections Amendment Bill

    Submissions
    We had a limited opportunity to comment on the draft Corrections Amendment Bill (the Bill) and some amendments were made as a consequence of our submissions.  However, there remain other matters which concern us.

  • Submission of the Ombudsmen - the Public's Right to Know

    Submissions
    The Ombudsman's submission on the Law Commission's Issues Paper 18 The Public’s Right to Know:  A Review of the Official Information Act 1982 and Parts 1-6 of the Local Government Official Information and Meetings Act 1987