Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
65 Resources Show all
Ombudsman Quarterly Review Summer 2024
Ombudsman Quarterly Reviews (OQR)The Ombudsman Quarterly Review for Summer 2024 is out now. In this issue:Ombudsman Quarterly Review Spring 2023
Ombudsman Quarterly Reviews (OQR)In this issue the Chief Ombudsman calls for council workshops to be open by default; the Ombudsman’s new accessibility strategy; an overview of the Ombudsman’s engagements both locally and abroad; and a round up of the most popular guides on our website.Open for business: A report on the Chief Ombudsman’s investigation into local council meetings and workshops
Official Information Practice InvestigationsA report on the Chief Ombudsman’s investigation into workshop and meeting practices of eight local authorities for the purpose of compliance with the principles and purposes of the Local Government Official Information and Meetings Act 1987.Meeting and workshop practices at Clutha District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and Workshop practices in Rotorua Lakes Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Palmerston North City Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Waimakariri District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Rangitīkei District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taranaki Regional Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Timaru District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taupō District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Ombudsman Quarterly Review Winter 2023
Ombudsman Quarterly Reviews (OQR)The Winter 2023 Ombudsman Quarterly Review is out now. In this issue:Ombudsman Quarterly Review Autumn 2023
Ombudsman Quarterly Reviews (OQR)The Autumn 2023 Ombudsman Quarterly Review is out now.Ombudsman Quarterly Review Summer 2023
Ombudsman Quarterly Reviews (OQR)In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.OIPI systemic investigation - Terms of Reference
Official Information Practice InvestigationsThese documents outline the terms of reference for Official Information Practice Investigations systemic investigation into seven agencies' compliance, processes and practices.Ombudsman Quarterly Review Spring 2022
Ombudsman Quarterly Reviews (OQR)The Spring 2022 Ombudsman Quarterly Review is out now. It includes Govt agencies receive OIA report card, Oranga Tamariki’s “litany of failures” in Malachi Subecz case, Ombudsman’s disability rights role featured at the UN, 60 years of the Ombudsman in NZ, and more.OIA compliance and practice in Accident Compensation Corporation
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Department of Corrections 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Education 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Foreign Affairs and Trade 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Health 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Justice 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Social Development 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Transport 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Customs Service 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Defence Force 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice at Waka Kotahi 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Te Kawa Mataaho 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.Ready or not? OIA compliance and practice in 2022
Official Information Practice InvestigationsThe Chief Ombudsman’s investigation into OIA practices at 12 core agencies uncovers significant gaps in the way agencies are responding to journalists, training staff and keeping records.Ombudsman Quarterly Review Winter 2022
Ombudsman Quarterly Reviews (OQR)The Winter 2022 Ombudsman Quarterly Review is out now. It includes an opinion piece from Chief Ombudsman Peter Boshier on the OIA and LGOIMA, Mr Boshier’s submission to the Abuse in Care Royal Commission, a systemic investigation into the use of workshops by local councils is announced, and a stronger approach to delay deemed refusal complaints.Ombudsman Quarterly Review Autumn 2022
Ombudsman Quarterly Reviews (OQR)This edition includes Ombudsman’s opinion on the Erebus Memorial consultation process, third report highlights overrepresentation of Māori in mental health seclusion, Chief Ombudsman elected as Second Vice President of IOI, council not entitled to withhold internal workshop presentation.Ombudsman Quarterly Review Summer 2022
Ombudsman Quarterly Reviews (OQR)In this issue 2022 marks 60 years since the first New Zealand Ombudsman was sworn in, Chief Ombudsman Peter Boshier gravely concerned by volatile environment at intellectual disability facility, Peter Boshier reaffirms the Ombudsman’s commitment to Te Tiriti during Waitangi, Guide on regulatory policy design during COVID-19, New case notes and more.