Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
14 Resources Show all
Memorandum of Understanding on bilateral cooperation between Ombudsman Thailand and the Chief Ombudsman of New Zealand
Protocols with agenciesOn 11 February 2020 the Office of the Ombudsman Thailand and the Chief Ombudsman signed a Memorandum of Understanding, in the interest of fostering international cooperation in the field of complaint-handling, good governance, protection of human rightsSubmission of the Ombudsman - OIA consultation July 2019
Projects, reference & data, SubmissionsIn March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.Submission of the Chief Ombudsman – Protected Disclosures Act consultation
Projects, reference & data, SubmissionsThe State Services Commission held a public consultation on possible reform of the PDA in 2018. The Chief Ombudsman made a submission, which is now available to read.Updated agreement with the Chief Executive of the Department of Corrections
Protocols with agenciesThis updated agreement signed in August 2017 underpins the work of our agencies to ensure the humane treatment of people in legal custody.Submission of the Ombudsman - Education (Update) Amendment Bill 2016
SubmissionsWhile we agree that on-line learning can make an important contribution to education, we are concerned about the breadth of the proposed Communities of On-Line Learning (COOL) scheme, and in particular the apparently unrestricted ability of any stSubmission of the Ombudsman - Marrakesh Treaty to facilitate access to published works for persons who are blind, visually impaired or otherwise print disabled
SubmissionsThe Office of the Ombudsman strongly supports New Zealand acceding to the Marrakesh Treaty to Facilitate Access to Published Works for Persons who are Blind, Visually Impaired, or otherwise Print Disabled.Submission of the Ombudsman - Small Passenger Services Sector Review
SubmissionsThe Office of the Ombudsman is concerned that the review has not given enough attention to issues of safety and disability (issues that are central to fitness and purpose), and focussed too heavily on accommodating and potentially aligning current taxiSubmission of the Ombudsman - Building (Earthquake-prone Buildings) Amendment Bill
SubmissionsThis submission relates to the information management requirements of clause 275B of the Building (Earthquake-prone Buildings) Amendment Bill.Submission of the Ombudsman - Environmental Reporting Bill
SubmissionsIt is in the interests of all New Zealanders to have comprehensive and reliable information available regularly on environmental issues that affect all of us. I do however have significant concerns with one aspect of the bill, namely clause 16, under which the Secretary for the Environment (MFE) and the Government Statistician can veto release of information to be used in an environmental report.Submission of the Ombudsman - Prisoners' and Victims' (Continuation and Reform) Amendment Bill
SubmissionsWe are concerned that the victims’ claims scheme, which the Bill makes permanent, provides neither a suitable way to compensate victims of crime nor a suitable way to prevent abuse or mistreatment of prisoners in accordance with New Zealand’s international obligations.Submission of the Ombudsmen - Education Amendment Bill
SubmissionsThis submission relates to clause 158X of the Education Amendment Bill currently before the Education and Science Committee.Submission of the Ombudsmen - Mixed Ownership Model Bill
SubmissionsOur submission concerns clauses 6 and 7 of the Mixed Ownership Model (MOM) Bill, which remove the MOM companies from being subject to the OA and OIA. These Acts are important accountabilSubmission of the Ombudsmen - Corrections Amendment Bill
SubmissionsWe had a limited opportunity to comment on the draft Corrections Amendment Bill (the Bill) and some amendments were made as a consequence of our submissions. However, there remain other matters which concern us.Submission of the Ombudsmen - the Public's Right to Know
SubmissionsThe Ombudsman's submission on the Law Commission's Issues Paper 18 The Public’s Right to Know: A Review of the Official Information Act 1982 and Parts 1-6 of the Local Government Official Information and Meetings Act 1987