Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
20 Resources Show all
Chief Ombudsman's Strategic Intentions - 2023 to 2028
Strategic intentionsI will maintain and strive to continually improve my existing practices in the areas of complaints-handling, proactive interventions, examination of places of detention, disability rights, and provision of agency learning and advice.Chief Ombudsman's Strategic Intentions - 2022 to 2027
Strategic intentionsAs Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of people and promoting government accountability and transparency.Strategic intentions 2021-26
Strategic intentionsAs Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of individuals and promoting government accountability and transparency.International Development and Engagement Strategy (July 2020 – December 2023)
Strategic intentionsThe International Development and Engagement Strategy has been developed to guide the international work of the Ombudsman from July 2020 to December 2023.Investigation Terms of Reference: Ara Poutama Aotearoa – Department of Corrections – actions and/or omissions to make sustained and significant improvement to prisoner welfare and rehabilitation
InvestigationsThe Chief Ombudsman has commenced a self-initiated investigation into Ara Poutama Aotearoa – Department of Corrections.[1]Strategic Intentions 2019/2023
Corporate information, Strategic intentionsOur Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Oranga Tamariki newborn removal investigation Terms of Reference
InvestigationsThis document updates the terms of reference for the Chief Ombudsman’s self-initiated investigation into the role of Oranga Tamariki – Ministry for Children in connection with the removal of newborns.Terms of reference for intellectual disability systemic investigations
Projects, reference & data, InvestigationsThe Systemic Improvement Investigations (SII) team undertakes self-initiated investigations (under the Ombudsmen Act 1975) into systemic issues where the Chief Ombudsman thinks their intervention has the potential to improve public sector administrationStrategic Intentions 2018/2022
Strategic intentionsOur Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Strategic Intentions 2017/2021
Strategic intentionsOur Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.OIA strategy 2016/2020
Strategic intentionsThis document lays out our strategy for working with the Official Information Act.Strategic Intentions 2016/2020
Strategic intentionsOur Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2015/19
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2014/18
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2013/16
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2012/15
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2011/14
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2010/13
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2009/12
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.Statement of Intent 2008/11
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.